REFERRING DVMs
ShareVille Has Replaced rVetLink
March 24, 2026
We have transitioned to our new online portal for sharing patient records. This new portal, called Shareville, will replace rVetLink. Access to Shareville will begin on our go live date. Instructions for creating your new accounts and accessing patient records can be found here. rVetLink will remain accessible during the transition period.
WHEN CAN I CREATE OUR SHAREVILLE ACCOUNT? We are going live on March 24 with our new hospital record system, Instinct. Shareville will launch the same day, and you will be able to create your hospital’s account.
WILL INSTINCT STILL SEND NOTIFICATIONS ABOUT PATIENTS? Yes. As the referring veterinarian, you will receive automated email notifications at key points in your patient’s visit at Central. These alerts will be sent when a patient is: Checked in to the hospital, discharged from the hospital. or deceased.
For hospitalized patients, you will also receive scheduled updates three times a day at 8 AM, 12 PM, and 5 PM only when documents are finalized. This means you will know exactly when new patient records are ready without having to check the portal and it will cut down on unnecessary communications.
Each Shareville notification to you will include two links: one to the patient’s current record and one to your hospital’s portal dashboard. You can also access the online portal anytime on this page, the same way you access rVetLink currently.
Need more help?
Troubleshooting ShareVille
Accessing the Portal
If you are unable to access the portal, we recommend first working with your IT team to ensure the following domains are allowed on your network:
*.instinctshareville.vet
*.mail.instinctvet.email
*.instinctshareville.vet
*.instinctvet.email
*.intercom.io
*.instinctvet.io
*.intercomcdn.com
Allowing Domains
They also recommend allowing:
*.sentry.io
*.instinctvet.cloud
*.chargeitpro.com
*.emergepay.chargeitpro.com
*.assets.emergepay.chargeitpro.com
*.app.plumbs.com
*.use.typekit.net
*.instinctvet.com
*.browser-intake-datadoghq.com
*.amazon.com
Try a new browser
Shareville is best accessed on a chrome browser.
Passwords:
If you need to reset your password, just click on the Need a new password? link below the Login button. You will then receive a link to reset your password. Please note that the reset password link will expire within 30 minutes.
To Our referring community
Thank You For Your Continued Trust in Central Hospital
We view ourselves as complementing your practice and serving as an extension of your clinic. With that in mind, we strive to keep you involved in your referral cases as much as possible. At the core of that effort is the delivery of timely medical and diagnostic results. After all, the pet is your patient and we realize that you have a need to know what’s going on in order to keep your client fully informed.
Our Referral Relationship Team
Internal Referral Liaison:
Stella Drakoulias, CVT
Available Monday-Friday 8:00a-4:30p to work with you and your team so that your referrals to Central are seamless. If you have questions or need help, you can contact Stella directly using the number below.
Direct Line for Referring Vets: 203-867-5159
Veterinary Relations Manager:
Michele Papero
Available Monday- Friday to work with your clinic and bring you Central hospital service updates and resources for your teams. She can be contacted via email and will respond during the business week.
Email Michele: mpapero@centralpetvet.com